Introduction
The Dani Hampton Group ("DHG," "we," "us," or "our") is a real estate team operating under Real Broker, LLC in the Dallas-Fort Worth, Texas metroplex. We are committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, store, and protect the information you provide to us through our website at therealdhg.com, via text message (SMS/MMS), email, phone, in-person interactions, and any other means of communication with our team.
By using our website or providing your personal information to us, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number (including mobile number), and mailing address.
- Property Information: Details about properties you are interested in buying, selling, or renting, including addresses, preferences, and transaction details.
- Financial Information: Information related to your real estate transaction such as purchase price, loan type, and closing dates. We do not store credit card or bank account numbers.
- Communication Records: Records of your communications with us via email, text message (SMS/MMS), phone calls, and in-person meetings.
- Website Usage Data: Information collected automatically when you visit our website, including IP address, browser type, pages viewed, and referring URL. This may be collected through cookies and similar technologies.
- Consent Records: Records of your opt-in consent for communications, including SMS/text messaging consent.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide real estate services to you, including property searches, listing management, and transaction coordination.
- To communicate with you about your real estate transaction, including sending appointment confirmations, transaction status updates, deadline reminders, document requests, closing notifications, and post-closing follow-ups via email, phone, and text message (SMS/MMS).
- To respond to your inquiries and requests for information.
- To send you property listings, market updates, and other real estate-related information you have requested.
- To improve our website and services.
- To comply with legal and regulatory requirements.
SMS/Text Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Your mobile phone number, SMS opt-in data, and text messaging consent will not be sold, rented, shared, or disclosed to any third parties or affiliates for their own marketing or promotional purposes at any time. This restriction applies to all text messaging originator opt-in data and consent — this information will not be shared with any third parties under any circumstances, except as required by law or as necessary for our service providers to deliver text messages on our behalf (e.g., our messaging platform provider, Twilio).
When you opt in to receive text messages from The Dani Hampton Group, we collect your mobile phone number and your consent to receive SMS/MMS messages. This information is used solely to deliver the text messages you have consented to receive regarding your real estate transaction.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as our CRM platform (Lofty), messaging services (Twilio), transaction management tools, and title companies involved in your transaction. These providers are contractually obligated to use your information only as necessary to provide services to us.
- Transaction Parties: During the course of a real estate transaction, we may share relevant information with other parties involved in the transaction, including title companies, lenders, inspectors, and cooperating real estate agents, as necessary to complete the transaction.
- Legal Obligations: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Real Broker, LLC: As an affiliated team with Real Broker, LLC, certain transaction data may be shared with our brokerage as required by real estate regulations and brokerage policies.
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and to collect usage data. You can control cookie settings through your web browser. Our website is hosted by Lofty (formerly Chime), and their cookie and tracking policies may also apply when you use our website.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes. Transaction records may be retained as required by real estate regulations and brokerage policies.
Your Rights and Choices
You have the following rights regarding your personal information:
- Opt-Out of Text Messages: You can opt out of receiving text messages at any time by replying STOP to any text message from us.
- Opt-Out of Marketing Emails: You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email you receive from us.
- Access and Correction: You may request access to or correction of your personal information by contacting us at the information provided below.
- Deletion: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- The Dani Hampton Group
- Real Broker, LLC
- 2626 Cole Avenue, Suite 300, Dallas, TX 75204
- Phone: (682) 564-6448
- Email: dani@therealdhg.com
- Website: therealdhg.com